Privacy Policy

1. Who we are

Zonda Beneficials is a trading name of Gourmet Waiuku Limited (NZBN: 9429030476837), a New Zealand registered company.

For the purposes of the Privacy Act 2020, we are the agency that collects and holds your personal information.

Our address:
Zonda Beneficials
79 Taurangaruru Road, Waiuku, Auckland, New Zealand

2. What information we collect

We only collect information that is necessary for us to provide our products and services. Specifically, we may collect:

Information you provide

Name, email address, phone number, postal and delivery address — when you create an account, place an order, sign up to our newsletter, or contact us
Payment information — handled by our secure payment provider; we do not store full card numbers (see section 4)

Trade account information — when you apply for a trade account, we collect additional information including: business name and legal structure, address, contact people, owner/director names and addresses, accountant and bank details, three trade references, type of business and details of growing operations (e.g. greenhouse sizes, crops grown, leased or owned). The application also includes a Personal Guarantee signed by an owner/director, which collects that person’s name, address, and signature

Communication history — emails, phone notes, and contact form messages, retained so we can respond to follow-up enquiries

Information collected automatically

Browsing data — pages visited, time spent, referring source, device type, browser version, IP address

Cookies and tracking — see section 5

Information from others
We do not routinely collect information about you from third parties, except where you have specifically nominated a referee (e.g. when applying for a trade account).

3. Why we collect it

We collect information so that we can:

• Process and fulfil your orders
• Deliver your goods (including providing your address to our courier)
• Respond to your enquiries and provide support
• Run trade accounts and manage credit
• Send you order confirmations, dispatch notifications, and invoices
• Send you marketing and informational emails — only where you have opted in
• Improve our website and product offering
• Meet our legal obligations (tax records, consumer protection compliance)
• Detect and prevent fraud

We will not use your information for any other purpose without your consent, unless we are legally required to.

4. Who we share it with

We do not sell your personal information.

We share information with the following third parties only as necessary to deliver our services:

We may disclose information where required by law, by court order, or by a regulatory authority (such as Inland Revenue, the Office of the Privacy Commissioner, or a court).

We will not disclose your information for any other purpose without your consent.

5. Cookies and tracking

We use cookies on zonda.co.nz to:

• Keep you signed in to your account
• Remember items in your cart
• Understand how visitors use the site (via Google Analytics or similar)
• Improve the website experience

Most cookies we use are first-party cookies (set by zonda.co.nz directly). Some are third-party cookies set by services we use (e.g. Google Analytics).

You can disable cookies through your browser settings. If you do, some parts of the website (such as the cart and checkout) may not work properly.

6. International data transfers

Most of your personal information is stored and processed in New Zealand or Australia.

Some of our service providers (for example, payment processors, email providers, and analytics) may store or process data outside New Zealand, in countries including Australia, the United States, and Europe. Where this happens, we take reasonable steps to ensure that those providers have privacy protections comparable to the Privacy Act 2020 in place.

7. How long we keep your information

We retain your information for as long as is necessary for the purposes described in this policy, including:

• Active customer accounts — for as long as your account is active
• Order records — for at least seven (7) years from the date of the order, to meet tax and accounting requirements under the Tax Administration Act 1994
• Marketing list information — until you unsubscribe, at which point we remove your details from active mailing lists (we may retain a record that you have unsubscribed)
• Trade account information — for the duration of the account and for at least seven (7) years after closure to satisfy reporting, audit, and Personal Guarantee enforcement requirements
• Personal Guarantee records — retained for the duration of the trade account plus the statutory limitation period thereafter (typically six years under the Limitation Act 2010 for contract claims)
• Contact form messages and support correspondence — for up to two (2) years, after which they are deleted unless an ongoing matter requires retention

After the relevant period, information is deleted or anonymised.

8. How we keep your information secure

We take reasonable steps to protect your information from loss, misuse, unauthorised access, modification or disclosure. These include:

• HTTPS encryption across the website
• Restricted internal access — only staff who need access have it
• Secure storage of physical records at our Waiuku premises
• PCI-compliant payment processing — your full credit card number is never stored on our systems
• Regular software updates and security patching

No system can guarantee total security against determined attack. If we become aware of a privacy breach that is likely to cause you serious harm, we will notify you and the Office of the Privacy Commissioner as required by the Privacy Act 2020.

9. Your rights

Under the Privacy Act 2020, you have the right to:

• Access the personal information we hold about you
• Correct any information that is wrong, incomplete or out of date
• Withdraw consent to marketing communications at any time (use the unsubscribe link in any marketing email, or contact us)
• Make a complaint if you believe we have mishandled your information (see section 11)

To exercise any of these rights, contact our Privacy Officer (section 10). We will respond within 20 working days as required by the Privacy Act 2020.

We do not charge for access or correction requests in most circumstances. If a request would require an unusually large amount of work, we may discuss a reasonable charge with you before proceeding.

10. Privacy Officer / Contact

For any privacy enquiry, access or correction request, or complaint, please contact us:

Zonda Beneficials (Gourmet Waiuku Limited)
79 Taurangaruru Road, Waiuku, Auckland
Phone: 0800 496 632
Email: sales@zonda.co.nz

11. Complaints

If you are not satisfied with how we have handled your personal information, please contact our Privacy Officer first so we have an opportunity to resolve the issue.

If you remain unsatisfied, you have the right to make a complaint to the Office of the Privacy Commissioner:

Office of the Privacy Commissioner
Website: privacy.org.nz
Phone: 0800 803 909
Email: enquiries@privacy.org.nz

For general advice on keeping your information safe online, the Office of the Privacy Commissioner provides helpful resources at: https://www.privacy.org.nz/your-rights/protect-your-personal-information/

12. Children

The Zonda Beneficials website is intended for adults. We do not knowingly collect personal information from children under 16 without the consent of a parent or guardian. If you believe we have inadvertently collected information from a child, please contact us and we will remove it.

13. Updates to this policy

We may update this Privacy Policy from time to time to reflect changes in our practices, our service providers, or the law. The current version is always available at zonda.co.nz/privacy-policy/.

Material changes will be highlighted at the top of this page for a reasonable period after they take effect. If changes materially affect how we use information you have already provided, we will contact you directly where possible.

This policy was last updated on 15 May 2026.